Terms

Due to the COVID-19 pandemic, Life Choice terms and policy may be subjected to change.

LIFE CHOICE POLICIES AND TERMS

Phone 1-866-226-1722 (toll free)   Fax 1-866-226-1822 (toll free)  Email: info@life-choice.net

 

Placing an Order:
Orders can be placed by phone, fax, e-mail, or online. Please state your store name, phone number, and/or customer number. Please order by product name or code and quantity. If calls are received after hours or the lines are busy, please leave a voicemail with your store name and phone number, and we will return your call as soon as possible.

Payment Options:

Preferred payment:

·         E-mail transfer or direct deposit (High preference)

·         Immediate payment by Visa or MasterCard when placing the order

Terms: For 30 day terms, cheque or bank transfer should be received within 30 days. A credit card may be kept on file in case of late payment(s). A $25 fee will be charged for all NSF cheques. All requests for terms must be approved by Life Choice Head Office Management. New customers must establish a payment history with credit card/e-mail transfer/direct deposit/COD before requesting terms; consistently late payments may result in revocation of terms.

COD: Payable by money order or cheque upon receipt of order.

Online wholesale orders: Credit card payment only

Discounts:

Requests for standing discounts must be approved by Head Office: a baseline dollar amount of sales is usually required to be eligible for a standing discount. Please note, accounts with standing discounts are ineligible for some other discounts (case stack, CHFA, 3+1, etc.). Monthly promotional discounts may be applied if the store wants to promote the currently featured products and it is approved by Head Office; however, stores will only receive the additional percentage difference (if any) between the promotional discount and their standing discount. Discounts shall not be combined.

Orders /Shipping:

Free shipping orders must be $300.00 net (or more) before tax and after all discounts are applied.

Minimum order is $200.00 net, before tax and after all discounts are applied.

Orders under $200.00 are subject to a shipping and/or handling fee with some exceptions approved by H/O.

Overnight shipping is available upon request at full shipping price only. Overnight shipping must be requested by 11:00 am MST.

All orders are shipped out via CANPAR (or upon request via Canada Post) when ready. This is usually the same day or the next morning.

Shipping Addresses:

 Business addresses are preferred. For residential delivery, a business license must be faxed/emailed to the Life Choice head office before the first purchase order is placed. Residential shipping addresses are subject to an extra $10.00 shipping surcharge without any exception.

Free Shipping, No Minimum Days:

Free Ship Days are offered on certain dates each month. If the regular date falls on a weekend or a holiday, Free Ship Day will be applied the Friday before.

No minimum of any kind is required on this day.

The breakdown of Free Ship Days and Provinces is as follows:

Province Free Ship Day
AB/BC 25th of each month
SK/MB 23rd of each month
ON/QC/Maritimes 20th of each month

Service:

Life Choice will not service outstanding accounts.

Returns:

Store Returns From Consumers: Please contact Head Office with the customer name, phone number, and reason for return. Life Choice head office will issue a credit to your account, which will be applied to your next purchase order. Please contact Head Office or your Sales Representative for instructions on what to do with the returned product(s).

Store Returns (for exchange, short date and/or damage): If the product received is damaged or short dated, Life Choice will offer either an exchange or a credit towards your account. Please keep in mind that short dated products sold at a discount are final sale. For returns that are not customer returns or for which          Life Choice is not at fault, a 15% restocking fee will be applied to the credit; also, the returned product(s) must be unopened and at least one year from expiry.

Discontinued items cannot under any circumstances be accepted back for credit or product exchange

Adjustments/ Errors:

Please report any billing or shipping errors within 5 days of receiving the product. The proper adjustments will be made immediately.

Co-Op Advertising:

The Co-Op dollar amount Life Choice will contribute toward a Co-Op ad is 5% of the store’s total orders for the previous year. The maximum that any store can receive is $500 / calendar year. A credit will be applied to the customer account that can be used up to a year. All Co-Op ads require a buy-in of 12 units minimum (per advertised product), and must be pre-approved by the Head Office before the ad is printed.

Please contact Head Office or your Life Choice sales representative for more information.

Training / Samples:

Every Life Choice customer is welcomed and encouraged to participate in product training. To set up a training, or for more information, please contact Life Choice Head Office or your Life Choice sales representative / account manager.

Each training requires a purchase order.

Training samples are determined by the account manager, sales representatives and Life Choice Head Office.

General samples are also available upon request.

Terms / Policies and Prices:

Life Choice Ltd. reserves the right to change the wholesale prices and/or company terms and policies at any time.